Glad to meet you.
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As a Senior UX Researcher, Manager, and Program Manager with 10+ years of experience, I thrive on exploring and solving problems through research and service design while building positive relationships with others.
My proven ability to translate complex research objectives into targeted studies, using a diverse set of research methods, allows me to uncover and address the core needs of users and stakeholders alike. I excel in conducting comprehensive research studies, from generative to evaluative, leveraging both qualitative and quantitative methods. Skilled in facilitating research in-person, remotely, and through unmoderated techniques, I gather deep user insights that drive impactful, user-centered design solutions. |
With a BS in Psychology from Michigan State University and a MS in User Experience Design from Kent State University, I bring a strong foundation in understanding human behavior and translating it into actionable research findings for strategy and design.
Through compelling storytelling and cross-functional collaboration, I ensure research findings are not only understood but also adopted and applied by stakeholders at all levels, fostering customer-centric innovation and delivering strong business outcomes and positive change.
Through compelling storytelling and cross-functional collaboration, I ensure research findings are not only understood but also adopted and applied by stakeholders at all levels, fostering customer-centric innovation and delivering strong business outcomes and positive change.
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This is how I think of the design process. It is a collection of methods from several sources. Most of the time design isn't this linear or tidy, so I use this framework as a helpful reference for understanding the current state of a project and determining next steps. I've included a link to download the file if you'd like a copy.