Application Redesign
Problem
Covenant Eyes experienced a shift in development practices and technical infrastructure. An opportunity arose to unify the service across platforms. One of the requirements for this work was a design for a cross platform app UI. Covenant Eyes offered two different service subscriptions. Clarifying subscription with interactions particular to that service were prioritized.
My Role
I was the product designer on an agile development team. I coordinated user experience activities: requirement gathering, stakeholder interviews, user research, information architecture, user task flows, interaction, visual design, and prototyping. Sketching, Omnigraffle, Sketch, proto.io, and InVision.
UX Disciplines: User Research, Information Architecture, Information Design, Interaction Design, Interface Design, Visual Design, Writing for UX..
Deliverables: Research documentation, App site-map, Workflows, Wireframes, Prototypes, and Final UI.
Approach
The target users of Covenant Eyes are young professionals and married couples seeking to avoid pornography. These users have a strong preference for mobile interactions and flexibility. A key differentiator of this user group is that they are mobile first, but also likely users of Windows and macOS computers, so they want something that feels familiar to both mobile and desktop platforms.
To identify priority technical needs I conducted interviews with internal users (primarily QA and development), gathered available statistics from customer interactions with the current UI and compared business goals against functional specifications and available features.
After sifting the generative research, I identified three audiences and their key needs
User Research and Diagramming
Covenant Eyes already had a strong persona set. Using the demographics from the personas, I conducted a card sort to understand how users grouped information. From the findings, I crafted several information architectures and tested again with users through tree testing.
This overview diagram relates information and interactions on various platforms.
Covenant Eyes experienced a shift in development practices and technical infrastructure. An opportunity arose to unify the service across platforms. One of the requirements for this work was a design for a cross platform app UI. Covenant Eyes offered two different service subscriptions. Clarifying subscription with interactions particular to that service were prioritized.
My Role
I was the product designer on an agile development team. I coordinated user experience activities: requirement gathering, stakeholder interviews, user research, information architecture, user task flows, interaction, visual design, and prototyping. Sketching, Omnigraffle, Sketch, proto.io, and InVision.
UX Disciplines: User Research, Information Architecture, Information Design, Interaction Design, Interface Design, Visual Design, Writing for UX..
Deliverables: Research documentation, App site-map, Workflows, Wireframes, Prototypes, and Final UI.
Approach
The target users of Covenant Eyes are young professionals and married couples seeking to avoid pornography. These users have a strong preference for mobile interactions and flexibility. A key differentiator of this user group is that they are mobile first, but also likely users of Windows and macOS computers, so they want something that feels familiar to both mobile and desktop platforms.
To identify priority technical needs I conducted interviews with internal users (primarily QA and development), gathered available statistics from customer interactions with the current UI and compared business goals against functional specifications and available features.
After sifting the generative research, I identified three audiences and their key needs
- Customers needed fast access to reports and account details.
- Executives made world-class customer service a top business goal, so access to support was a priority.
- Customer Service, QA and Developers needed certain features in the app for troubleshooting. These features should be hidden from paying customers.
User Research and Diagramming
Covenant Eyes already had a strong persona set. Using the demographics from the personas, I conducted a card sort to understand how users grouped information. From the findings, I crafted several information architectures and tested again with users through tree testing.
This overview diagram relates information and interactions on various platforms.
